Questions, answered with care.

Measure around the neck where the collar naturally sits. Allow two fingers of ease for comfort and movement. If your companion is between sizes, choose the larger size or consult the Size Guide.

If your order has not yet been processed, contact us as soon as possible. We will do our best to update the order before fulfillment begins.

VELLUNE is designed for an international audience. Available shipping regions and delivery options are shown at checkout.

Eligible unused items may be returned within the stated return window. Items must be in original condition, with packaging and tags intact.

Wipe the surface with a soft dry cloth after use. Avoid prolonged moisture and allow leather to dry naturally if exposed to rain.

No. You may check out as a guest, but creating an account allows you to view orders and save addresses for future purchases.