Returns & Exchanges

Return Window

Eligible items may be returned within the stated policy window after delivery.

Return eligibility begins from the date the order is marked as delivered by the carrier.

Item Condition

Items should be returned unused, with original packaging where possible.

Items showing signs of wear, damage, alteration, or use beyond try-on handling may not be eligible for return.

Exchanges

Exchanges may be requested for eligible items when a different size or colour is needed.

Availability of replacement items depends on current inventory. If the requested replacement is unavailable, our team may offer a return or alternative option.

Refunds

Approved refunds are issued to the original payment method after the returned item has been received and reviewed.

Shipping fees, duties, taxes, and import fees may not be refundable unless required by local regulations.

Final Sale / Ineligible Items

Certain items may be final sale or ineligible for return depending on condition, customization, hygiene restrictions, or policy limitations.

If an item is marked final sale at purchase, it cannot be returned or exchanged unless required by law.

Order Cancellation

Orders may be cancelled before shipment.

Once an order has shipped, cancellation is no longer available. Return or exchange options may become available after delivery.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact support with your order number and clear photos of the item and packaging.

Our team will review the issue and provide next steps.

Need Help?

For return or exchange questions, please contact our team with your order number.