Overview
This Privacy Policy explains how VELLUNE collects, uses, and protects information when you visit our website, place an order, create an account, or contact us.
Privacy Policy
This page establishes a clear, readable privacy template for customer information, orders, communications, cookies, and support interactions.
Information We Collect
We may collect information such as your name, email address, shipping address, billing address, phone number, order details, and communication preferences.
How We Use Information
We use information to process orders, provide customer support, improve the website, communicate with you, and operate the account and payment services.
Orders and Customer Service
Information provided during checkout is used to process payments, fulfill orders, arrange delivery, manage returns, and respond to support requests.
Marketing Communications
If you choose to subscribe, we may send emails about new products, care notes, stories, and updates from VELLUNE. You may unsubscribe at any time.
Cookies and Analytics
We may use cookies and similar technologies to understand website performance, remember preferences, and improve the browsing experience.
Sharing Information
We may share information with service providers who help operate the website, process payments, fulfill orders, deliver packages, or provide customer support. We do not sell personal information.
Data Retention
We retain information only as long as needed for business, legal, tax, security, and customer service purposes.
Your Choices
You may request access, correction, or deletion of certain personal information, subject to applicable laws and operational requirements.
Security
We use reasonable safeguards to help protect information, but no online service can guarantee complete security.
Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated date.
Contact
For privacy questions, please contact our support team.
Questions about privacy?
Contact VELLUNE support for help with information requests and privacy questions.
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